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How do you grade a writing program web site? Of course, that question presupposes a larger one: how do you grade any web site?

The question of assessing digital media has been only tentatively answered within our field. Most recently, Kathleen Blake Yancey (2004) has explored the issue. In "Looking for sources of coherence in a fragmented world: Notes toward a new assessment of design," Yancey notes that we remain "decidedly discomforted" (2004, p.90) when it comes to assessing New Media compositions, whether created by our students, our colleagues, or ourselves. Her contribution to this question is a heuristic approach drawn from the value of coherence in print texts. But a heuristic based on print seems primarily valuable for assessing the academic dimensions of such works; after all, one rarely tracks the "traffic" received by a student paper or article.

Still, such a heuristic will, I believe, prove valuable. But I hope in this essay to explore some alternative modes of assessment for digital compositions. Specifically, I want to explore different modes of assessment for program web sites.

In "Reimagining writing program web sites as pedagogical tools" (2004), I argue that the "program web site provides a new context to explore the pedagogical possibilities of the Web" (p.74). I make that argument using the experience of the Rutgers Writing Program in redesiging--and reimagining--its web site (<http://wp.rutgers.edu>). But the question of assessment was left largely unanswered in that essay.

In this essay, I want to use the experience of the Rutgers Writing Program to evaluate various modes of assessing program web sites. Beyond that, I want to argue that no single mode of assessment is sufficient in itself. Assessments must be combined because, ultimately, assessment depends in part on audience.

When we assess student work, the audience is far more limited. We put comments on student work to help students; we assign a grade for the institution. But a program web site has many more audiences: its students, teachers, administrators, and staff; the institution and various grant and funding agencies; reviewers internal and external; and, on some level, the world itself. These various audiences have different needs, and different assessments will appeal to each. Working with several modes of assessment, then, can create a more complete picture of a program web site's success.

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